At SteelKnifeSale.com, we’re committed to providing professional-grade cutlery with precision delivery. Below you’ll find answers to common questions from our community of chefs, collectors, and knife enthusiasts.
Product Questions
What types of knives do you specialize in?
We carry professional-grade knives including chef knives, boning knives, carving knives, cleavers, and specialty blades like ceramic and bread knives. Our selection focuses on tools for serious culinary professionals and discerning collectors.
Do you offer knife maintenance products?
Yes, we carry a curated selection of knife care products including coarse and fine grit sharpeners (both electric and manual), diamond sharpeners, and protective sheaths for fixed and folding blades.
What brands do you carry?
We’re proud to feature premium brands including Buck Knives, TOPS Knives, and Dexter Shop – all selected for their professional-grade quality and craftsmanship.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure international transactions. All payments are processed through encrypted channels for your protection.
Can I modify my order after placing it?
Orders processed within 1 hour of placement may be modified by contacting our Portland team immediately at [email protected]. Due to our fast processing times, we cannot guarantee changes can be made after this window.
Shipping & Delivery
What are my shipping options?
Standard Shipping: $12.95 flat rate via DHL/FedEx (10-15 business days)
Free Shipping: Available on orders over $50 via EMS (15-25 business days)
All orders placed before 2 PM PST ship within 1-2 business days from our Portland facility.
Free Shipping: Available on orders over $50 via EMS (15-25 business days)
All orders placed before 2 PM PST ship within 1-2 business days from our Portland facility.
Do you ship worldwide?
We ship globally except to certain Asian countries and remote areas due to customs restrictions. If you have questions about your specific location, please contact our team before ordering.
How are knives packaged for shipping?
Each knife is treated with the care we’d want for our own tools: individually wrapped for blade protection, secured in discreet packaging (never labeled as containing knives), and shipped with required customs documentation. All deliveries require signature confirmation.
Returns & Warranty
What is your return policy?
We offer a 15-day return period from delivery date if your knife doesn’t meet our exacting standards. Please contact our team at [email protected] to initiate a return. Items must be in original condition with all packaging.
What if my knife arrives damaged?
While we take extreme care in packaging, if damage occurs during transit, please contact us immediately with photos of the packaging and product. We’ll arrange for replacement or refund as appropriate.
Account & Security
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and receive updates about new professional-grade tools.
How is my payment information secured?
We use industry-standard SSL encryption and never store complete payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Still have questions? Our Portland-based team of knife enthusiasts is ready to assist with any professional cutlery inquiries at [email protected]. We typically respond within 24 hours.