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At SteelKnifeSale.com (“we”, “us”, or “our”), we value the trust culinary professionals, collectors, and knife enthusiasts place in us when purchasing our premium cutlery. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or make purchases of our professional-grade knives and accessories.

1. Information We Collect

To provide our services and enhance your experience, we collect:

Personal Information

  • Contact Details: Name, email address, phone number, shipping/billing address
  • Payment Information: Credit card details (processed securely by our payment partners), PayPal account information
  • Account Information: Username, password (hashed), purchase history for registered users
  • Professional Details: For commercial customers (optional business name, tax ID)

Technical & Usage Data

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, items viewed (particularly knife categories like chef knives, ceramic knives, or sharpeners)
  • Location Data: Country/region to determine shipping availability and currency

2. How We Use Your Information

We use collected data with the precision of our professional blades:

  • Order Processing: Fulfill purchases of knives, sharpeners, and accessories with signature confirmation
  • Customer Service: Respond to inquiries about our Buck Knives, TOPS Knives, or Dexter Shop collections
  • Website Improvement: Enhance browsing experience for knife professionals and collectors
  • Security: Detect and prevent fraud (especially important for high-value knife sets and display cases)
  • Marketing: Send relevant offers (with consent) about new carving knives or limited-edition releases
  • Compliance: Meet legal obligations for international knife shipments

3. Data Sharing & Disclosure

We handle your data with the same discretion expected by culinary professionals:

  • Payment Processors: Visa, MasterCard, JCB, PayPal for transaction processing
  • Shipping Providers: Only necessary delivery information for knife shipments
  • Legal Requirements: When required by law (particularly for international blade shipments)
  • Service Providers: Trusted partners assisting with website operations (under strict confidentiality)

We never sell your personal information to third-party marketers.

4. Data Storage & Security

We protect your data with the same rigor we apply to knife craftsmanship:

  • Secure Storage: Data stored on encrypted servers with access controls
  • PCI Compliance: Full adherence to Payment Card Industry standards
  • SSL Encryption: 256-bit encryption for all transactions
  • Data Minimization: Only retaining what’s necessary for professional knife commerce

5. Your Rights

As a valued member of our knife community, you have the right to:

  • Access, correct, or delete your personal information
  • Opt-out of marketing communications
  • Request data portability for your purchase history
  • Withdraw consent where applicable
  • Lodge complaints with regulatory authorities

Contact us at [email protected] to exercise these rights.

6. Cookies & Tracking Technologies

We use these tools with the precision of our boning knives:

  • Essential Cookies: For secure checkout and account functions
  • Analytics Cookies: To understand how professionals navigate our knife categories
  • Preference Cookies: To remember your blade preferences (e.g., ceramic vs. steel)
  • Marketing Cookies: For relevant offers (only with consent)

Manage preferences via your browser settings or our cookie banner.

7. International Data Transfers

As a global knife retailer (excluding some Asian and remote regions), data may be transferred internationally with appropriate safeguards matching our professional standards.

8. Policy Updates

We may update this policy as our knife collection evolves. Significant changes will be communicated to registered users.

9. Contact Us

For privacy questions regarding your professional cutlery purchases:

Email: [email protected]
Postal: 4549 Prospect Street, Portland, US 14769