Returns & Exchanges

At SteelKnifeSale.com, we stand behind the quality of our professional-grade knives and accessories with the same confidence that culinary professionals place in their tools. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original, unused condition with all original packaging. To be eligible for a return:

• The item must be unused and in the same condition as received
• All original packaging, sheaths, and protective materials must be included
• A copy of your purchase receipt or order confirmation is required

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information:
   Subject: Return/Exchange Request – Order #[Your Order Number]
   
   Dear SteelKnifeSale Team,
   
   I would like to request a [return/exchange] for my order #[Your Order Number].
   Item(s) to return/exchange: [Product Name(s)]
   Reason for return/exchange: [Brief explanation]
   Preferred resolution: [Refund/Exchange for (specific product)]
   
   Please provide return instructions at your earliest convenience.
   
   Sincerely,
   [Your Full Name]
   [Your Contact Information]
2. Receive Authorization: Our team will review your request and send return instructions within 2 business days.
3. Package Your Item: Securely pack the item in its original packaging with all protective materials.
4. Ship Your Return: Send the package to our facility using a trackable shipping method. We recommend insuring high-value knife sets or collections.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using:

• DHL or FedEx for faster processing
• Insurance for valuable knife collections or sets

Our return address will be provided in your return authorization email.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival):

• Timing: Refunds are processed within 5 business days after approval
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive an email confirmation when your refund is processed

Please note that shipping fees are non-refundable, and international returns may be subject to customs fees that are the customer’s responsibility.

Exchanges

For exchanges of the same value:

1. Follow the standard return process
2. Clearly indicate your desired exchange item in your request
3. We’ll ship your new item once the return is received and processed

For exchanges of higher value, you’ll be invoiced for the difference after we receive your return.

Damaged or Defective Items

If you receive a damaged or defective knife or sharpener:

1. Contact us immediately at [email protected]
2. Include photos of the damage/defect and packaging
3. We’ll arrange for a replacement or refund and cover all associated shipping costs

For any questions about our returns policy, contact our customer service team at [email protected] or by mail at: