At SteelKnifeSale.com, we understand that professional chefs and knife enthusiasts demand precision in their tools and in their shopping experience. Our shipping and returns policies are designed to match the exacting standards of our customers.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):

  • Delivery within 10-15 business days after shipment
  • Flat rate: $12.95
  • Recommended for time-sensitive orders

Free Shipping (EMS):

  • Delivery within 15-25 business days after shipment
  • Available for orders $50 and above
  • Economical option for non-urgent deliveries

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges

We stand behind our professional-grade knives and accessories with a straightforward 15-day return policy.

Eligibility for Returns

  • Items must be returned within 15 days of delivery
  • Products must be unused and in original condition
  • All original packaging, sheaths, and protective materials must be included
  • A copy of your purchase receipt or order confirmation is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Any used knives (chef knives, boning knives, carving knives, etc.)
  • Opened knife sharpeners (coarse grit, fine grit, or electric models)
  • Personalized or custom-ordered items
  • Clearance or final sale items

Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order with subject line “Return/Exchange Request – Order #[Your Order Number]”. Include:
    • Item(s) to return/exchange
    • Reason for return/exchange
    • Your preferred resolution (refund or exchange)
  2. Receive Authorization: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all protective materials.
  4. Ship Your Return: Send the package to our facility using a trackable shipping method. We recommend insuring high-value knife sets.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using DHL or FedEx for faster processing
  • Insurance is advised for valuable knife collections
  • Our return address will be provided in your authorization email

Refund Processing

Once your return is received and inspected (typically within 3-5 business days):

  • Timing: Refunds processed within 5 business days after approval
  • Method: Refund issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed

Note: Original shipping fees are non-refundable, and international returns may be subject to customs fees.

Exchanges

  • For exchanges of equal value: Follow the standard return process and indicate your desired item
  • For higher-value exchanges: You’ll be invoiced for the difference after we receive your return
  • We’ll ship your new item once the return is processed

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange a replacement or refund and cover all shipping costs

Professional-Grade Assurance

We understand that culinary professionals and serious collectors demand perfection from their tools. If any of our Buck Knives, TOPS Knives, or Dexter Shop products don’t meet our exacting standards, we’ll make it right.

For any questions about our shipping or returns policies, contact our customer service team at [email protected] or by mail at:

SteelKnifeSale.com
4549 Prospect Street
Portland, US 14769